Avalon Customer Privacy Policy

Avalon’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Avalon anytime you interact with Avalon, such as when you visit our website, when you purchase Avalon products or when you rent one of our lodges. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Avalon, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information to enable us to process your reservation. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

If you do not want Avalon to keep you up to date with the latest information on Avalon products and special offers make sure you leave the box unticked on the booking form.

What information we collect and how we may use it

When you interact with Avalon, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about your reservation, such as dates of arrival and departure; and information relating to your requirements.

When we disclose your information

Avalon takes your privacy very seriously. Avalon does not sell or rent your contact information to other marketers.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

Avalon takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

Cookies and other technologies

As is standard practice on many websites, Avalon’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services, such as lodge rentals. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, please go to www.avalonlodges.com/legal/privacy/aboutcookies.html, which explains step by step how you can disable cookies. Please note that certain features of the Avalon website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Avalon will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Avalon website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Links to other sites

Avalon’s website has links to the sites of other companies. Avalon is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Avalon’s Customer Privacy Policy or data processing, please use the email addresse (see below) to contact us. Avalon will respond to your inquiry within 30 days.

privacy@avalonlodges.com

Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Avalon may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Avalon Garden Lodge, Kerr Serign Njagga, Kombo Saint Mary Division, Kanifing Municipality of the Gambia

Last updated October 8, 2009

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